1. In the unlikely event that your tortoise dies during the guarantee period (12 months), you must first obtain and pay for ‘a professional report,’ to confirm that, the death was attributable to a disease or illness, that was present in the tortoise when we sold it to you. Our guarantee of 12 months is to our retail customers only.
2. We will not accept liability for the cost for you to obtain (1) above, ‘a professional report.’
3. We will not accept any liability for any veterinary fees you the customer may incur. It is good sensible practice, to insure all animals for veterinary fees.
4. It is not possible to guarantee the sex, or size or age, of the tortoise you are purchasing, unless this is specifically stated on this website, or in an email from us, when acknowledging your order.
5. Returns, refund and cancellation policy. Are subject to (a) the products being returned to us by you the customer, in their original condition, (b) cost for the products return at the customers own expense, (c) all returned products are subject to a 20% restocking fee and (d) before returning any product, you must first obtain from our customer services team via email, a ‘returns number.’
6. Our customer service team can be contacted via email firstname.lastname@example.org
7. As you the customer are purchasing a live animal from us, you confirm by making a purchase from this website, that you are (a) 16 years of age or older, and (b) that you have the appropriate knowledge and housing to provide for the animals continued best welfare.
8. The legal trading name of this business is fuertebirds.com
9. We aim to acknowledge receipt of your order within two working days. (We define a working day as Monday to Friday).
10. We deliver same working day anywhere on Fuerteventura for five pounds Sterling. This is automatically added at checkout.
11. The images used on our website, are not necessarily of the actual bird or reptile or CCTV product you are purchasing. If you require an exact image before making your purchase, please email us via our contact page.
12. All transactions conducted on fuertebirds.com are transacted in British Pounds Sterling.
We reserve the right to amend and update our ‘Legal’ page at any time without notice.
All future amendments and alterations will appear on this page.